Bewo customer feedback survey service

Feedback and conclusions from the survey, based on 30 respondents.

• 84% of participants rated Bewo’s services as ‘good’ or higher. So there is still room for improvement.
• 10 to 15 per cent of participants believe that the speed/response time should be improved.
• 43% of participants would like to see improved accessibility to the Service Department.

Improvement initiatives within Bewo

• We will carry out an internal review to identify which types of service requests have a relatively long response time and how we can improve this in the medium term.
• Bewo will extend the opening hours of its service department by telephone from 07:30 to 17:30. In the medium to long term, Bewo will endeavour to expand its service provision in several areas.

The survey also showed that there is a high demand for training courses covering the following topics:

• How to troubleshoot a fault
• How to resolve a fault efficiently
• How to avoid failures in the future

We will draw up a training programme for this in the coming months so that we can start offering this training in 2023. If you are interested, please register now and we will inform you as soon as the training programme is ready.